Purchase Information / Terms and Conditions

Welcome to our online store, where we offer a selection of authentic Habanos to the whole of Europe. To make your purchase as simple and smooth as possible, we have compiled all important information about payment options, shipping, and returns below.

1. Prices

All items are listed with prices excluding VAT. If you order from a country inside the EU, you will need to pay VAT and will be added in the checkout.

2. Payment Options

We offer secure and convenient payment options:

Card Payment: We accept card payments via Visa and MasterCard.
PayPal: Simple and secure payment via computer or mobile.
Bank Transfer: Via your own bank.

3. Shipping and Delivery

  1. Cigar boxes that Robusto Europe has in stock are always stored in a humidity- and temperature-controlled cabinet humidor. When shipping, 1–3 cigar boxes are always packaged in an airtight bubble wrap bag including a Boveda 69 % / 8 g.
  2. We always use UPS with a delivery time of 1-5 days. If you order for delivery outside the EU, please expect a slightly longer delivery time. However, we have procedures to ensure customs clearance goes as smoothly as possible.
  3. We normally order tobacco products from The Premium Company after receiving the customer’s order.
  4. Robusto Europe will refund the full amount paid to customers with delivery within Europe if the third-party provider UPS loses the customer’s shipment. However, this does not apply if section 3.6 can be applied. The refund is made no earlier than one (1) month after Robusto Europe has shipped the item.
  5. Robusto Europe does not reimburse customers with delivery outside Europe if the third-party provider UPS loses the customer’s shipment.
  6. We only sell cigars to registered companies with a VAT registration number and with all licenses needed to import cigars to its country. If the purchaser enters an incorrect VAT registration number upon registration and fail to provide documentation copies of the proper licenses, Robusto Europe has the right to cancel the order. Robusto Europe accepts no responsibility for delayed, halted, or lost shipments, and no compensation will be provided if the purchaser lacks the necessary permits required for the importation of the cigars.
  7. Shipping Cost Outside Sweden: Weight-based shipping at cost price with PostNord as the provider. Free shipping on orders over €1,000.
  8. Delivery Time Outside Sweden: We ship goods that are in Robusto Europe’s warehouse the next business day. For goods that are in the warehouse of the authorized distributor Premium Company, we order these immediately after the customer order has been placed and paid for and ship the goods to the customer after about a week. For goods that are on wish lists, these are ordered at the beginning of each month from the distributor, which means that we normally ship these goods in the middle of each month.
  9. It is the customer’s responsibility to ensure receipt of delivery from UPS. If the shipment is returned to Robusto Europe, a fee of SEK 600 will be charged, which covers the costs Robusto Europe incurs for extra handling and new shipping charges.

4. Age Requirement

By ordering tobacco products from our store, you confirm that you are at least 18 years old. We reserve the right to cancel an order if we suspect the purchaser is under the legal age, otherwise we risk violating the Tobacco Act.

5. Order Cancellation and Product Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you have the right to return products within seven days of receipt, provided the items are in unchanged and unused condition. Please contact us before returning any items to receive return instructions.

Return costs for all products are covered by you as the purchaser, unless the product is defective or incorrect.

For tobacco products, returns can only be accepted if the packaging is unopened and in the same condition as upon delivery, due to hygiene and quality requirements, unless the product is defective or incorrect. Please note that we do not accept returns of products that have been used, altered, or damaged after receipt.

All returns should be sent to:
Robusto Sweden AB
Adam Lundberg
Muraregatan 7B
302 48 Halmstad
Sweden

6. Dispute

Any dispute regarding the interpretation or application of these “Terms and Conditions” shall be governed by Swedish law, primarily through agreement between the customer and Robusto Europe, and ultimately by a general court, with the Halmstad District Court in Sweden as the court of first instance.

7. Contact and Support

Do you have any questions about your order or need assistance with anything? Our customer service team is always ready to help you. Feel free to contact us via email or phone.